Frequently Asked Questions
What Is the Return Period?
The return period is 30 days from the date your order is received.
How Can I Return My Order?
You can return your order through our customer service team. Simply contact us, and we will guide you through the return process.
Can I Exchange My Product?
Yes, you may exchange your product provided that the return request is made within 14 days. Please contact our customer service team for assistance.
How Long Does It Take to Receive My Refund?
On average, it takes between 1 and 3 working days for your refund to be credited to your account after we have received and processed your return.
Do I Have to Pay for Return Shipping?
Yes, unfortunately we do not reimburse return shipping costs. However, the full purchase amount will be refunded once the return has been successfully processed.
When Can I Not Return My Products?
You cannot return products if:
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They are damaged
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They do not comply with our return policy requirements
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They have been custom-made or personalised
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They have been altered by the buyer
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They are hygiene products
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They were purchased during a sale or promotional offer
Can I Cancel My Order?
Yes, you may cancel your order, but only within 2 hours of placing it, as processing begins immediately after an order is submitted.
Are There Any Delivery Charges?
No, delivery is completely free.
How Can I Contact Customer Service?
If you have any questions, comments or require assistance, please contact our customer service team at contact@murray-collins.com. Our dedicated team will be happy to help.
Do You Accept Different Payment Methods?
Yes, we accept a variety of payment methods, including major credit and debit cards as well as PayPal. You can view all available payment options during checkout.