Privacy policy
Privacy Policy
This Privacy Policy describes how Murray Collins ("the Website", "we", "us" or "our") collects, uses and discloses your personal information when you visit murray-collins.com, use our services, make a purchase (collectively referred to as the "Services"), or otherwise communicate with us. In this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, a visitor to the Website, or another individual whose information is collected.
Please read this Privacy Policy carefully. By using or accessing any part of the Services, you agree to the collection, use and disclosure of your personal information as described herein. If you do not agree with this Policy, you must not use the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, particularly to reflect changes in our practices or for legal, operational or regulatory reasons. We will publish the updated version on the Website, revise the "Last Updated" date, and take any steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information from various sources. The information we collect and use depends on how you interact with us.
In addition to the specific purposes described below, we may use your information to communicate with you, provide the Services, comply with legal obligations, enforce our Terms of Use, and protect the Services and our rights.
Personal Information We Collect
The types of personal information we collect depend on your interaction with our Website and Services. The term "personal information" refers to any information that identifies you or can reasonably be linked to you.
Information you provide to us may include:
Contact information: name, address, telephone number, email address
Order-related information: billing and delivery address, payment confirmation
Account information: login details, password, security questions
Browsing and usage data: products viewed, added to basket, or saved to your wishlist
Customer support information: any content you communicate to us
Certain features may require specific information. If you choose not to provide such information, you may be unable to access certain features.
Information Collected Through Cookies
We automatically collect certain information ("Usage Data") about your use of the Services through cookies, pixels and similar technologies. This may include information about your device, browser, IP address and interactions with the Website.
Information Received from Third Parties
We may receive information about you from third-party providers, including:
Platform services such as Shopify, which support our Website
Payment service providers (e.g. credit card processors and billing services)
We and our partners may also automatically collect information through tracking technologies when you visit our Website, open our emails, or interact with our advertisements.
How We Use Your Information
Providing the Services: processing orders, payments, returns and exchanges; creating and managing accounts
Marketing: sending promotional emails, messages and personalised advertisements
Security: preventing fraud and misuse
Communication: providing customer support and improving our Services
Cookies
We use cookies to ensure the Website functions properly and to improve your experience. For information about Shopify-related cookies, please refer to Shopify Cookies.
Disabling or blocking cookies may affect your use of the Website and Services. However, this does not guarantee that third parties, such as our advertising partners, will not collect your information.
Sharing Your Personal Information
We may share your information with:
Third-party service providers (payment processing, logistics, hosting, analytics, etc.)
Commercial and advertising partners such as Shopify
Third parties where you have provided consent (for example through social media integrations)
Our affiliated companies or in connection with a business transaction
Government authorities or where required by law, legal proceedings, or to enforce our terms
Categories of Data Shared in the Previous 12 Months:
| Category | Recipients |
|---|---|
| Identifiers (name, email address, account information) | Service providers (hosting, payment processing, customer support, analytics) |
| Commercial information (orders, customer support interactions) | Commercial partners and affiliated companies |
We do not sell or share sensitive personal information that could reveal your personal characteristics.
User-Generated Content
If you publish reviews or other content on the Website, it may be publicly visible. We do not control how others use this information and cannot guarantee its confidentiality.
Third-Party Links
Our Website may contain links to third-party platforms. Please review their privacy policies before interacting with them. We are not responsible for the privacy practices of such third parties, even where we link to them.
Children's Data
Our Services are not intended for children, and we do not knowingly collect information from children. If you are a parent or guardian and believe your child has provided personal information to us, please contact us at contact@murray-collins.com.
Security and Retention
No security measure is completely secure. Please avoid sending sensitive information through unsecured channels.
The retention period for personal information varies depending on the purpose for which it was collected, including account administration, contractual obligations, legal compliance, or dispute resolution.
Your Rights
Depending on where you live, you may have the following rights:
Access: obtain information about the personal data we hold about you
Deletion: request the deletion of your personal data
Correction: correct inaccurate information
Data portability: receive a copy of your personal information
Restriction: request the restriction of processing
Withdrawal of consent
Complaint: challenge a decision regarding your request
Communication preferences: unsubscribe from marketing emails using the link provided in the email
You may exercise your rights through our Website or by emailing contact@murray-collins.com. We may request information to verify your identity.
Complaints
If you have concerns about how we handle your personal information, please contact us. If you are not satisfied with our response, you may contact your local data protection authority.
International Users
Your personal information may be transferred to, stored in, and processed outside your country of residence, including in the United States. We rely on recognised legal mechanisms (such as the European Commission's Standard Contractual Clauses) for such transfers.